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Вопросы-Ответы

  • 1. Where do I get the records and how long can I use them?
    All recordings will be in your account. You can rewatch the lectures countless times, but within 6 months.
  • 2. Will I get the benefit from the package?
    It is absolutely perfect for the level indicated, we will help you fill in the gaps in your knowledge and give you everything you need to learn the contents of the packet and use it in your daily life. As a student, you should be prepared to work hard and memorize new vocabulary.
  • 3. I want my money back. Is this possible?
    Before the online lessons, you will have the opportunity to have a trial lesson with the teacher who will be teaching you. After the lesson, you can decide if you want to continue or change your teacher. However, there are no refunds after payment.
  • 4. I prefer using my phone for classes. Can I do this?
    Yes, of course. You can use any gadget you like — smartphone, computer, or tablet. All you need is you to choose app. In addition, your Internet connection should be stable so we recommend using a computer for your lessons.
  • 5. Will I have to do homework?
    Yes, there will be interesting and feasible homework after every lesson. This way, you will be able to better memorize new material and hone your language skills.
  • 6. How can I choose the times for my individual online classes?
    We will send you a calendar where you can choose the date and time for your class, it should be at least one day ahead. This way, your teacher will have enough time to prepare everything for your lesson and you won’t need to reschedule it if there is any force majeure.
  • 7. Can I change my teacher?
    If you can’t get along with your teacher, we can offer you another one. You have to give a reasonable reason.
  • 8. Can I reschedule or cancel my class?
    You can reschedule or cancel your class no later than 12 hours before the class, and it’s better to do so at least 2-3 days in advance. This way, we will manage to process your request. If you are late for your class by 15 minutes or more, we will cancel the session without a refund.
  • 9. Can I place my package of classes on hold?
    No, classes can not be placed on hold.
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